Legal

Return & Refund Policy

Effective date: April 14, 2026

1. Purpose

This Policy explains how customers can request review of a return or refund issue relating to a Pulsamall product order.

2. No invented universal return window

Pulsamall does not state a return period, restocking fee or refund timing that has not been supplied by the merchant. Any product-specific or order-specific return terms are communicated before finalization when applicable and remain subject to rights that cannot be excluded by law.

3. Starting a return request

Use the Contact page and provide the customer name, relevant order information, product involved and a clear explanation of the issue. Photographs may be requested when they are reasonably useful to evaluate damage, condition or an incorrect item.

4. Product condition

The condition of a product may be relevant to return eligibility. Do not intentionally damage, alter or misuse a product while a return issue is being reviewed.

5. Incorrect or damaged items

If a product arrives incorrect or visibly damaged, contact Pulsamall promptly so the circumstances can be reviewed and an appropriate resolution can be considered.

6. Return instructions

Do not send a product to a business address without return instructions. When a physical return is appropriate, Pulsamall will provide the information needed for that return.

7. Refund method and timing

Where a refund is approved, the applicable method and timing depend on the original order arrangement and the circumstances of the refund. Pulsamall will communicate those details as part of the resolution.

8. Non-excludable rights

Nothing in this Policy limits consumer rights or remedies that cannot lawfully be limited.

9. Contact

Submit return and refund questions through the Contact page.