Legal

Shipping Policy

Effective date: April 14, 2026

1. Scope

This Shipping Policy explains the shipping information available for product order requests submitted through the Pulsamall website.

2. Order-request model

The website does not calculate or complete shipping through Shopify Checkout. When an order request is reviewed, any applicable delivery method, shipping charge and estimated timing that have not already been stated are communicated before the order is finalized.

3. Delivery availability

Delivery availability can depend on destination, product availability, carrier capability and other practical fulfillment conditions. Pulsamall does not promise delivery to a location unless it has been confirmed for the relevant order.

4. Shipping charges

Where a shipping charge applies and is not already shown on the website, it is disclosed before the order is finalized. Customers should not assume that shipping is free unless the website or order communication expressly states that it is.

5. Estimated timing

Pulsamall does not publish an invented universal delivery time. Any applicable estimated shipping or delivery timing is provided for the relevant order when available. Carrier or logistics events may affect estimates.

6. Address accuracy

Customers are responsible for providing a complete and accurate delivery address. If an address appears incomplete or requires clarification, Pulsamall may contact the customer before fulfillment.

7. Delays and changes

If a material delay or fulfillment issue becomes known, Pulsamall may contact the customer with updated information and available options consistent with applicable law and the circumstances of the order.

8. Damaged, missing or incorrect deliveries

If a delivered order appears damaged, incomplete or incorrect, contact Pulsamall promptly with the relevant order details and, when useful, photographs of the package or product so the issue can be reviewed.

9. Contact

Shipping questions may be submitted through the Contact page before or after an order request.